Privacy Policy

Last updated: April 30, 2026

This Privacy Policy describes how RED FOREST USA LLC ("we," "us," or "our"), operating as Clione.AI, collects, uses, and shares your personal information when you use our website at https://clione.ai, the Clione Dashboard, the Clione Pulse Chrome extension, the Clione Embed widget, and any related services (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The data controller responsible for your personal information is:

RED FOREST USA LLC

2800 Glades Cir Suite 103, Weston, FL 33327, United States

Email: hola@clione.ai

Website: https://clione.ai

2. Information We Collect

2.1 Account Data

When you create an account or register for any of our Services, we collect:

• Email address
• Full name
• Company or organization name
• Password (stored in hashed form)

2.2 Store Connection Data

When you connect an ecommerce store (BigCommerce, Shopify, or other supported platforms), we collect and store:

• API credentials required to access your store (stored encrypted at rest)
• Store URL and identification information
• Platform type and version

2.3 Ecommerce Catalog Data

Through your connected store APIs, we synchronize and process:

• Product data (titles, descriptions, images, pricing, attributes, metadata)
• Category and collection data
• Page content and structure
• SEO metadata (meta titles, meta descriptions, URLs, structured data)

This data is synced from your store for the purpose of providing our SEO optimization and AI commerce readiness services.

2.4 Usage and Analytics Data

We automatically collect information about how you interact with our Services, including:

• Pages and features accessed
• Actions performed within the Dashboard
• Browser type and version
• Device information
• IP address
• Timestamps of activity

2.5 Clione Pulse Extension Data

When you use the Clione Pulse Chrome extension, we collect:

• Email address (provided during registration)
• URLs of pages you scan using the extension
• SEO signals extracted from scanned pages (meta tags, headings, structured data, and other publicly visible page elements)
• Extension usage heartbeats (to monitor extension health and usage patterns)

The Pulse extension only analyzes publicly visible page data. It does not access private browsing data, passwords, or content on pages you do not explicitly scan.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and operating the Services: processing your store data, generating SEO analyses, producing AI-enriched content, and delivering results through the Dashboard, API, or Embed widget.
• Account management: creating and maintaining your account, authenticating your identity, and communicating with you about your account.
• Improving our Services: analyzing usage patterns to improve features, fix issues, and develop new functionality.
• Communication: sending service-related notices, responding to your inquiries, and providing support.
• Compliance: meeting our legal obligations, including under GDPR and other applicable laws.

4. Legal Bases for Processing (GDPR)

Under the General Data Protection Regulation, we process your personal data on the following legal bases:

• Contractual necessity (Article 6(1)(b)): processing your account and store data is necessary to provide the Services you have requested and to perform our contract with you.
• Consent (Article 6(1)(a)): for Pulse extension registration and certain optional communications. You may withdraw consent at any time by contacting us at hola@clione.ai.
• Legitimate interest (Article 6(1)(f)): for analytics, service improvement, and security monitoring, where our interests do not override your fundamental rights and freedoms.
• Legal obligation (Article 6(1)(c)): where processing is necessary to comply with applicable laws.

5. How We Share Your Information

5.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Third-Party Service Providers (Processors)

We use the following categories of third-party service providers to operate our Services:

Provider Category	Provider(s)	Purpose
Cloud Hosting	Koyeb	Infrastructure and application hosting
Email & Workspace	Google Workspace (Gmail)	Business email and internal communications
AI Processing	OpenAI, Anthropic	AI-powered content enrichment and SEO optimization
Analytics	Various	Service usage analytics and performance monitoring

These providers act as data processors on our behalf and are contractually obligated to process your data only as instructed by us and in accordance with applicable data protection laws.

5.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

6. International Data Transfers

Some of our third-party processors operate outside the European Economic Area (EEA). When personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions by the European Commission, where applicable
• Other lawful transfer mechanisms under GDPR

7. Data Retention

• Account data: retained for as long as your account is active. Upon receiving an account deletion request, we will delete your personal data within 30 days, except where retention is required by law.
• Store and catalog data: retained while your account is active and your store is connected. Deleted within 30 days of disconnection or account deletion.
• Usage and analytics data: retained in aggregated or anonymized form for service improvement. Identifiable usage data is retained for no longer than 24 months.
• Pulse extension data: scanned page data and SEO signals are retained while your account is active. Deleted within 30 days of account deletion.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to operate and improve our Services.

8.2 Types of Cookies We Use

• Strictly necessary cookies: required for the website and Services to function (e.g., authentication, session management). These cannot be disabled.
• Analytics cookies: help us understand how visitors interact with our website and Services. These are used only with your consent where required.
• Functional cookies: remember your preferences and settings to provide a more personalized experience.

8.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our Services.

9. Your Privacy Rights

9.1 For Users in the European Economic Area (GDPR)

If you are located in the European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete personal data.
• Right to erasure ("right to be forgotten"): request deletion of your personal data, subject to legal retention requirements.
• Right to data portability: request your data in a structured, commonly used, machine-readable format.
• Right to restriction of processing: request that we limit how we use your data in certain circumstances.
• Right to object: object to processing based on legitimate interests, including profiling.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

You also have the right to lodge a complaint with your local data protection supervisory authority.

9.2 For Users in the United States

If you are a resident of the State of Florida, you may have rights under the Florida Digital Bill of Rights (FDBR), including the right to access, correct, and delete your personal data, as well as the right to opt out of certain data processing activities. If you are a resident of another U.S. state with applicable privacy legislation (such as the California Consumer Privacy Act), you may have similar rights under your state's law.

9.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at hola@clione.ai. We will respond to your request within 30 days (or within the timeframe required by applicable law).

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of API credentials and sensitive data at rest
• Encrypted data transmission (TLS/HTTPS)
• Access controls and authentication mechanisms
• Regular review of security practices

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure.

11. Children's Privacy

Our Services are designed for business use and are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RED FOREST USA LLC (Clione.AI)

2800 Glades Cir Suite 103, Weston, FL 33327, United States

Email: hola@clione.ai